F.A.Q.

SHIPPING

I would like to buy a piece of furniture. How much will it cost to transport it to me?

I charge a flat fee of £60 for one-man courier service all over the UK except for Ireland, Islands and Highlands. If you live in one of these areas or know you would require a two man team, please contact me for a shipping quote first. 

Do you ship overseas?

do not sell furniture outside of the UK.

But I do ship other products (resin snakes, home decor and stencils) all over the world using Royal Mail. Shipping costs are calculated based on the parcel weight and destination country.

How long will it take to get my order?

I am a one-woman business so it might take me up to 2 working days to prepare and send your purchased products. Delivery times differ for each country:

All UK orders are shipped either via Royal Mail 2nd Class with an estimate time of 2-3  business days or DPD Next Day delivery that normally arrives in 1-2 working days.

EU customers can expect their order to arrive within 3-15 working days of having ordered.

Rest of World customers can expect their order to arrive within 5-17 working days of having ordered.

Please note that international orders can be subject to customs charges and import taxes as well as a shipping fee. Check your country’s import law for more information.

RETURNS & REFUNDS

Can I cancel my order?

If you would like to cancel your order I am happy to do so provided it has not already shipped. Once it is shipped you will have to refer to the returns policy below.

All refunds are processed within 24 hours of the request being received.

I'm not happy with my order. Can I return it?

If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not.

You can return a product for up to 14 days from the date you received it.

Any product you return must be in the same condition you received it and in the original packaging.

Please include a note with your order number and your reason for returning your order. If you're planning to return a piece of furniture, please contact me first to arrange the process.

Return your order to the following address:

Monika Charchula
84 Square
6 Cambrian Close
TQ4 7GA Paignton
United Kingdom

If you do not include a note with your order information included then I won't be able to refund your order.

I do not offer free returns. Refunds will be issued within 24 hours of receiving your return.

My product arrived damaged. What do I do now?

I cannot accept damaged returns. If your order has arrived damaged please email proof of the damage to 84squareUK@gmail.com before sending it back to us. I will not refund orders that have been damaged once received or during transit whilst being returned to me.